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9 Jul 2017

Reception supervisor –

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Job Description

Reception Supervisor – Cheltenham – £17.5k
This is a great opportunity to continue to develop your management skills and personal career plan.
Job Introduction
Reporting into the Assistant Manager you will be responsible for the day to day management of Reception department and ensuring exceptional customer service is delivered at all times. This is a permanent full time role based on a 5 out of 7 shift pattern which includes weekends and Bank Holidays.

Role Responsibility

The Reception Supervisor will be responsible for:

-Training and development of the reception team members
-Ensuring the highest level of customer service is delivered at all times championing and raising awareness of guest profiling.
-Ensuring SOP manuals are in place, up to date and adhered to.
-Carrying out 1:1's and appraisals of the team.
-Carrying out Duty Management shifts.
-Dealing with guests issues and requests to ensure satisfactory problem resolution.
-Manage any employee relations issues within the team and perform all recruitment and selection.
-Control wage percentage with the costed rota.
-To bring a proactive approach by researching new techniques, methods and ideas, to keep the hotel at the forefront of the industry.

The Ideal Candidate

Our successful Reception Supervisor will …

-Be a Reception Supervisor in a smaller property, preferably in a four or five red star property or a Shift Leader in a large four or five red star property.
-Have a strong eye for detail.
-Be able to effectively delegate.
-Demonstrate excellent communication skills.
-Display strong leadership skills.
-Demonstrate a passion for guests.
-Be able to inspire, influence and motivate others.
-Take pride in achieving results and celebrating success.
-Be able to multitask.
-Eligible to work in the UK.

Package Description
Hospitality is all about people and we are committed to ensuring our people are happy and well rewarded so that in turn, they pass the positivity onto our guests. As well as excellent training, development and progression opportunities, other benefits for successful candidates include;

-Competitive salary
-28 days holiday (FTE)
-Complimentary car parking
-Loyalty incentives
-Discounts on room nights, food and beverages, treatments

Package Details

-Contract type – full time
-Contracted hours – 40

Job Ref. No: SD-2478//20295300
Job Title: Reception supervisor –
Location: Gloucestershire
Company: Juice hospitality ltd
APPLY NOW: Click HERE to apply for this job
Job Type: Permanent
Min Basic: £17,500
Max Basic: £17,500


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